American Medical and Life Insurance

As consumers, dealing with insurance companies can often be a stressful and emotional experience. Our mission at AMLI is to consistently deliver outstanding service to our policyholders. We stake our reputation on it. While we can not promise that we will never make a mistake or that you will always agree with our decisions, it is our goal that each and every one of our customers have a positive experience when they speak with an AMLI representative and that you find that AMLI is an insurance company that values your business and truly cares about the customer. To this end, we commit to these service standards:

Courteous and timely responses to all inquiries concerning customer service
Holding our employees accountable for maintaining the highest ethical standards in all areas of our business
Actively investigating any instances of fraud and reporting to the appropriate agency
Maintaining the privacy and confidentiality of your protected health information (PHI)
Providing clear and appropriate communication on problem resolution
Staffing our customer service centers with skilled representatives who are empathic and sensitive to your needs

If at any time, you feel that we are not meeting these standards, we invite you send a message to our Director of Client Services at: tbutler@usamli.com.

or contact us at the address and phone number provided on our "Contact Us" page.